Te hira tangata ki Waikato, ki Raukawa ki Maniapoto, ki Hauraki


Resolving Differences & Preventing Conflict

23 July
9:30am to 12:30pm
Community Waikato, 33 Victoria St, Hamilton
$70 community or $140 non-community

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Workshop details:
When two or more people come together they potentially have differences and conflicts. We often don’t even know why we feel good or bad about something or someone. People with different personalities, goals and needs can learn how to work out their differences in constructive ways. Consequently, they will be less stressed, frustrated and distracted from what really matters to them.

This workshop will provide highly effective tools to gain confidence in resolving differences and preventing conflict.
  • Staying calm and in control in conflicts
  • Lead difficult conversations to a positive outcome
  • Asking the right questions and overcoming trigger points
  • The basics of non-violent communication based on Marshall Rosenberg
  • Understand and appreciate individual strengths
  • Apply the Resolving Differences Model©
  • Help others to resolve differences and prevent conflict

Key outcomes will be
  • You help others to see differences as opportunities.
  • You are a positive influence on (work) relationships.
  • You create a productive and positive (work) environment.

Participants will leave with an action plan and an offer of individual follow up to support their learning.

stefan-847 STEFAN DOLL (MBA, CMHRINZ) - Human Resources and Diversity Consultant
Stefan grew up in Germany where he obtained his degree in industrial psychology. He held several positions as Human Resources Manager in Hungary, in the food and maufacturing industry, which included responsibilities for advising the European Headquarters on personal and organisational development. While he was successfully running his own training and human resources consulting business in Europe, he also completed his MBA qualification at the University of Lincoln (UK).

Since 2003, Stefan is enjoying New Zealand’s lifestyle and outdoors. As Human Resources Manager for the Christchurch City Council he continued to gain expertise in change management and project management (accredited PRINCE2 practitioner). During over 20 years of experience as Human Resources Manager, Trainer and business owner Stefan developed a keen interest in the impact of diversity on organisations and is regulary publishing articles on diversity, inclusion and resolving differences. In 2011 he co-founded the Institute for Diversity to help organisations and individuals to uncover the benefits of diversity. He developed the Resolving Diverences @ Work Model (C), a practical tool to resolve differences between people which is now successfully applied by many of his clients. Good things come out of good relationships on a personal and business level.

Click here to register now